Refund Policy

We offer a 30-day return policy, which means you have 30 days from the day you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or used, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return, you can contact us at Support@GraceKerr.shop. Please note that returns need to be sent to the following address: Support@GraceKerr.shop.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

For any return questions, you can always contact us at Support@GraceKerr.shop.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item so that we can assess the problem and correct it.

Exceptions/Non-Returnable Items

Some types of merchandise cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom goods (e.g. special orders or personalised items), and personal care items (e.g. beauty products). We also do not accept returns on hazardous goods, flammable liquids or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we do not accept returns on promotional items or gift cards.

Exchanges

The quickest way to ensure you get what you need is to return the item you have and once the return has been accepted, purchase a new item separately.

EU 14-Day Cooling-Off Period.

Notwithstanding the above, if the item is being shipped to the EU, you have the right to cancel or return your order for any reason within 14 days without valid reason. As stated above, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds:

Once we have received and reviewed your return, we will notify you whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and credit your refund.

If your return has been longer than 15 business days, please contact us at Support@GraceKerr.shop.